The short version
Pingmon is a client for your own monitoring server. Your monitoring data lives on your organisation's Pingmon server, not with Olga Downs LLC. Neither the app nor the website carries advertising, and neither sells your data.
The public website measures its own traffic. The app measures nothing at all. Both are described below.
The website at pingmon.tech
The public pages — the home page, pricing, downloads, sign-up and the rest of the marketing site — record a page view through our own analytics service, Out West AI (www.outwest.ai). Each view sends:
- the address of the page you are on, and the address you arrived from;
- the page title;
- a randomly generated session identifier, held in your browser for the current tab only, and a randomly generated visitor identifier, held in your browser until you clear its stored data;
- your screen size and browser language.
Those identifiers are random values. They carry no name, email address or account details, and they are not linked to a Pingmon account. They are kept in your browser's local and session storage rather than in cookies.
Where it does not run: not in the signed-in application, not on shared dashboard links, not in the mobile app, and not on this page. Clearing your browser's site data for pingmon.tech discards both identifiers.
What the app handles
- Your account profile — your name, email address, role, and phone number — identifies you when you sign in, and is used to show who you are, display the on-call schedule, and route alerts. It is held by your Pingmon server, not collected separately by Olga Downs LLC.
- A device push-notification token is registered with the platform push service (Firebase Cloud Messaging on Android, Apple Push Notification service on iOS) and stored on your Pingmon server. It is used for one purpose only: delivering alert notifications to you while you are on call.
- Monitoring data — device statuses, latency, loss, throughput, alerts, and on-call schedules — is stored on your organisation's Pingmon server. The app displays this data; it does not send it to any third party.
Authentication
You sign in either through your organisation's identity provider (OpenID Connect / Keycloak) or, where enabled, with an email address and password issued by your Pingmon administrator. A password entered on the identity provider's page is never seen or stored by Pingmon; a password set for a local Pingmon account is stored only as a salted one-way hash on your server, never in the app.
What the app collects
Nothing on our own servers. The Pingmon app contains no advertising SDKs, no analytics or telemetry, and sets no tracking identifiers. It makes no network connections other than to your organisation's Pingmon server and the platform push service used to deliver notifications.
Push notifications
When an alert fires while you are on call, your Pingmon server sends a notification through Firebase Cloud Messaging (Android) or the Apple Push Notification service (iOS) to the device token registered for your account. These services deliver the message to your device and are governed by Google's and Apple's privacy policies respectively.
Your data, your control
- Your account and monitoring data are held on your organisation's Pingmon server — contact your Pingmon administrator to review, correct, or remove them.
- Signing out or deleting the app removes the local session and stops notifications to that device; the push token can be cleared from your server by your administrator.
- Website analytics identifiers live in your browser and are removed when you clear its stored data for pingmon.tech.
- All communication with your server uses HTTPS.
Children
Pingmon is a workplace tool intended for organisation members and is not directed at children.
Changes to this policy
If this policy changes, the updated version will be published at this address with a new effective date.
Contact
Questions about privacy in Pingmon? Email william@olgadowns.com.