PingMon Support

Live network and uptime monitoring in your pocket — the mobile companion for your self-hosted PingMon server, for iOS and Android.

What PingMon does

Dashboards — see device status grids, latency, loss, and throughput charts, and summary stats for your monitored infrastructure at a glance.
Alerts — view firing alerts and acknowledge them from your phone.
On-call schedule — see who is on call, and take or cover shifts.
Push notifications — get notified the moment an alert triggers while you are on call, on Android and iOS.

PingMon connects to your organisation's self-hosted PingMon server. Point the app at your server, then sign in — with your organisation's single sign-on, or with an email and password issued by your PingMon administrator.
After you sign in interactively, PingMon asks permission to send push notifications so it can alert you while you are on call. You can change this anytime in your device settings.
The app works on phones and tablets, with a wider top-navigation layout on larger screens.

Not receiving push notifications? Notifications are sent only when an alert fires while you are on call. Check that notifications are enabled for PingMon in your device settings and that you have signed in interactively at least once so your device is registered.
Can't sign in? Confirm your server address is correct and that your account is active with your PingMon administrator. Single sign-on uses your organisation's OpenID Connect (Keycloak) provider; email/password sign-in uses the credentials your administrator issued.
Where does my data live? On your own PingMon server. The app is only a client — it does not store your monitoring data with Olga Downs LLC.

Email william@olgadowns.com — include your device and OS version, and what you were doing when the problem happened.

PingMon is a client for your own server and collects nothing separately — read the full privacy policy.